Here are the answers to the most commonly asked question from new
customers. If you can’t find your answer here, or if you need more
detailed information regarding any of our products, please
contact us at any time!
If you see a style of mat you are interested in, just let us
know. If you are unsure which mat would best suit your needs, we
are more than happy to assist you with your selection based on your needs. Our main objective is to make sure our
customers are satisfied and can make informed decisions. We pride
ourselves with supplying our customers with the information they need to make informed decisions, and quality products that
meet or exceed your expectations. To do so, it is
important that you
supply us with as much information as possible. Without it, your
quote may be delayed until we can contact you for any missing
information needed.
Please include the following information in your initial request for
quote:
-
Size of rug or
mat desired.
-
The intended use
and placement
a.
Intended Placement…..(ie: entryway, inside lobby, or outdoors)
b.
Traffic expected…..(ie: light, moderate, or heavy use)
c.
Weather elements (if applicable) the mats will be subject to….(including salt, snow/slush or any other
conditions you feel we need to know about.) Where are you located (ie: what part of the country?)
-
Mat base color
desired. If you have found a particular mat which interests you, please note the color selections that are
available for that particular style. If you are not sure which style would best suit your needs, we will be happy to help you in your selection. If you prefer, we can also suggest a base color which would compliment your logo.
-
We will need you
to email us an attachment of your logo. The attachment should be
a high quality jpeg, psd, eps, ai, or pdf, of at least 300 dpi
and 3” in diameter. The better the quality of your image, the
better the quality of your proof will be. If you have any
troubles, please email us for help.
Just email us with the information above, or use our convenient "Request for Quote form on our website, and we will email your
quote within 48 hours. (most often it’s the same business day)!
Please note that custom sizes, shapes, and inlaid rugs may take a day or two
longer to receive your quote.
How do I pay for my order?
We accept all major credit cards including Visa, Mastercard,
American Express, and Discover. For orders over $1,000.00 we
will accept net 10 payment via company check with approved credit.
Back to top
Where can I find the available colors
for each mat?
All available colors for each mat are listed on the individual mat
pages. Pantone colors are available for an additional charge if you need a specific color. There is no charge for pantone colors on inlaid, hand-carved rugs. Please email us for details.
Where can I find your pricing
information on the website?
Because all custom logo mats are unique, it is impossible
to list prices on our site without first seeing your logo design and
knowing your requirements. Pricing is not only based on size, but
also on other factors. Some mats may include the number of colors in
your logo as a factor in pricing while others don’t. Custom shapes and sizes, or the number of pieces in inlaid mats will affect
pricing also, as well as type of edging or backing chosen. Because we
carry such a wide variety of logo mat products and offer very personalized
service, it would be impossible for us to list “stock” prices on our
site.
Back to top
Our website is our
catalog. By doing this, we can keep our customers informed of the latest products, color changes or anything else you need to
know as soon as it occurs. Our website allows us to make immediate changes that would
not be possible with printed catalogs. It also allows us to keep costs down and pass these saving along to our customers.
Do you offer Pantone colors?
On certain mat and rug styles, pantone colors are available. There
are additional fees for pantone colors on all but our inlaid rugs. Your best value is to
select your colors from the standard color charts, but when you do
need an exact pantone color match, just email us. We will provide you
with the cost for each custom pantone color needed. Pantone color pricing varies with the type of mat selected. Some mat styles also have
minimum sq. ft. requirements, but not all, so if you need
pantone colors, just let us know and we will email you with details and pricing.
Do you send samples?
Samples can be obtained for a
nominal shipping/handling fee if you need one.
Please allow 7-10 business days to receive samples. Availability of sample
types and sizes vary with each mat style & manufacturer. Please
let us know if you require any samples, and we will be glad to assist you.
Please email
us for details.
Do you give large quantity discounts?
Although we offer discounts on as few as two logo mats, we
specialize in large corporate orders and offer what we feel are the best
quantity discounts in the industry! The main breakdown points for
obtaining quantity discounts are 2-10, 11-25, 26-100, 101-250, and
251-500 & 500-1000. For orders over 1000 mats, please email for special
discount pricing. Discount pricing varies with the type of logo mat selected.
Back to top
Universal Brands LLC is the name of our parent company.
FifthWallRugs.com and is a division of Universal Brands LLC and is also
our custom logo mats retail website. Fifth Wall Rugs has been in
existence since May of 2001 and has continued to enjoy steady
growth. We are grateful to our loyal customers who have been
the major factor in our continued success!
Back to top
The average time to ship your mats is approximately 2 weeks after
receiving your signed art proof. This can vary between manufacturers, type of mats, and quantity ordered from between 7 days to 4
weeks. If you need your mats
by a certain date, just let us know. We will do our best to
accommodate your needs, but it is generally best to make sure you
place your order well enough in advance to allow for normal delivery
times.
What
are your shipping costs?
Shipping costs vary depending on the shipping destination and the
weight of the shipment. Once we know what you plan to order and the shipping destination we can
provide you with your exact shipping costs.
What are your return policies?
All mats are guaranteed against manufacturing defects. Although it
is extremely rare, if you ever find a manufacturing defect in any mat
just let us know within 10 days of receiving your product. We will
then email you a return authorization number so you can return it to
the manufacturer for a refund or replacement. Because of the custom
nature of our products, no returns will be allowed for reasons
other than manufacturing defects.
Back
to top
When you send us the proof approval and place your order, we will
charge your credit card and your order will be placed. If you are
paying by company check, all payments need to be received before
your order can be shipped.
Back
to top
